Requesting Digital Dining support during normal
business hours (Mon-Fri 9-5)
NOTE: If you do not speak to a person it is OK to
leave a message in the general mail box, HOWEVER if you are having an
emergency you are advised to use the steps outlined below for “after hours
service”. This will ensure a proper response.
Requesting Digital Dining support after normal
It is very important to follow the steps below to optimize
After hours support services;
Press “6” for Digital Dining
Leave the following information
Caller’s name or the name of the person we should ask for
The phone # we must call when responding
Detailed description of the problem you are having
The on-call technician will respond.
When you have an emergency, DO NOT leave messages in
our individual mail boxes at Team Howard as our mail boxes are not routinely
checked. The Digital Dining emergency mail box #6 will automatically notify the
on-call technician of your service request. The Digital Dining emergency mail
box is available 24/7.
If you don’t have a cordless phone, consider getting one.
If you can’t use a cordless phone, consider a phone cord extension that could
be used when needed OR a cell phone. Our ability to troubleshoot a problem is
greatly enhanced by your ability to be in front of the problem.
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