MICROS 2700 DIAGNOSTICS

INITIALIZE COMMS TO REMOTE DEVICES

 

Power outages and or surges can result in the Micros terminal “dropping” communications with remote devices.  Micros 2000 series terminals may use a Communications Interface Board (CIB) to communicate to remote devices such as printers and video screens.  Periodically you may have to perform the following function after losing communications with any remote devices.

 

  1. Insert Mgr key into key lock and turn clockwise.
  2. Power off Micros terminal (lower right back corner if you’re facing it)
  3. While holding down the ENTER key, power the terminal back on.

This puts you into DIAGNOSTICS

  1. Move your cursor to “COMMS” and press ENTER
  2. Move your cursor to “OPTION BOARD” and press ENTER
  3. Press ENTER to select “OPTION BOARD A”. Slot “A” is the most likely location for the CIB Board, it could however be in slot “B”, if the terminal displays “not installed” try the other location. If both display “not installed” then you are not at the terminal that has the CIB board
  4. Index 04, then index 41

 

The Micros terminal will now start to scan for remote printers that are connected to the unit you are testing.  A series of numbers will begin to appear on the upper screen, 1,2,3 etc.. the terminal is looking for printers. If the terminal finds a printer the printers version will appear IE V1.05, V1.20, V2.0 etc. If the terminal displays a printers version number that means that there is a physical connection between the printer and the Micros terminal, if you see a row of asterisk *******, that means that there is no printer found.

 

If you have one kitchen printer and there are no version #’s on the screen, (it’s all asterisks), you should check your connections at the printer. When trouble shooting comm. problems ALWAYS disconnect and reconnect. (this somehow solves many comm problems). If you do see the printers version #, you just may have solved your problem. Do a ”System Reset” to escape diagnostics.

 

HOW TO GET OUT OF DIAGNOSTICS

 

Perform a “System Reset”. Once you’ve determined whether you have a physical connection to the printers you’re testing, power off the Micros terminal (assuming the Mgr key is still inserted and turned clockwise), hold down the CLEAR key, and power on. “System Reset” will appear on the upper screen. Update comms status to ensure all terminals are communicating.

 

**   IMPORTANT   **

When you put a Micros terminal into Diagnostics, it can NOT communicate with any other terminal on the network, so the system will slow down as you perform this task so do it quickly. You can be in and out of diagnostics in 40 seconds. After exiting diagnostics it’s always a good habit to perform Mgr Procedure #12 (Comms Status) to be sure all terminals are communicating. Touchscreen users can go to “Procedures”, in the upper right hand corner of the touchscreen you’ll see “COMMS STATUS”. Press that, make sure all terminals are active (1) and then press “SAVE CHANGES”. If the terminal returns to the Mgr screen your terminals are communicating.