TEAM HOWARD * 974 RTE 67 * BALLSTON SPA, NY 12020

518.885.8051

 MICROS 2700 “VIDEO RESET”

VIDEO RESET - This procedure is used to resolve a “double screen” condition on the upper “operator” screen. The double screen condition is usually caused by power surges from either the power source (power company) or from the Micros terminal itself (power supply). In either case the “Video Reset”  procedure will in most cases fix the “double screen” condition.

To perform the Video Reset

1. Insert Mgr key into the Key lock and turn clockwise.
2. Power off Micros terminal.
3. While holding down the bottom right corner key on the lower keyboard, power on the Micros terminal.

(Touchscreen users – this key is usually the [00] key)

(Keyboard users - this key is usually the [CASH] key)

The upper operator screen will now appear in reverse video.

Now perform a “System Reset”

1. Insert Mgr key into the Key lock and turn clockwise.
2. Power off Micros terminal.
3. While holding down the [CLEAR] key, power on the Micros terminal.

The Micros terminal will now display “SYSTEM RESET”, press [CLEAR] to continue.

The upper operator screen should now appear normal.

Repeat these steps if it does not correct the double screen condition.