REQUESTING SUPPORT/SERVICE

 

 

 

Requesting Micros support during normal business hours (Mon-Fri 9-5)

 

1.      Call 518.885.8051

 

NOTE: If you do not speak to a person it is OK to leave a message in the general mail box, HOWEVER if you are having an emergency you are advised to use the steps outlined below for “after hours service”. This will ensure a proper response.

 

Requesting Micros support after normal business hours.

It is very important to follow the steps below to optimize your response.

 

After hours support services;

 

1.      Call 518.885.8051

2.      Press “7” for Micros

3.      Leave the following information

Site name

Site Location

Caller’s name or the name of the person we should ask for when responding.

The phone # we must call when responding

Detailed description of the problem you are having

 

The on-call technician will respond.

 

NOTES:

 

When you have an emergency, DO NOT leave messages in our individual mail boxes at Team Howard as our mail boxes are not routinely checked. The Micros emergency mail box #7 will automatically notify the on-call technician of your service request. The Micros emergency mail box is available 24/7.

 

If you don’t have a cordless phone, consider getting one. If you can’t use a cordless phone, consider a phone cord extension that could be used when needed OR a cell phone. Our ability to troubleshoot a problem is greatly enhanced by your ability to be in front of the problem.

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