THE BRICKYARD TAVERN & GRILL
I own Manna's Restaurant & Banquet House in Ballston Spa, NY. At Manna's
we have an old TEC computer system that we did not buy from Team Howard. When
we had problems with the computer system we've called Team Howard for help
and they have responded each time even though they don't service the equipement
we have. They weren't always successful, but they did respond and were willing
to help in anyway they could.
When we decided to open up The Brickyard Tavern in Ballston Spa we knew it
would be necessary to get a new POS system so I called Team Howard.
After careful consideration and demo's we purchased Digital Dining from Team
Howard. From the beginning, the server and back office training, the installation,
on-site support, Team Howard's guidance was there. When we showed Team Howard
where we wanted to place a server touchscreen they offered to build us a wall
mount cabinet for the touchscreen in the front dining room, it came out really
nice and we did not lose any table space. Most impressive is how user friendly
Digital Dining is. The features and capabilities are awesome. Once we got
open, we wanted to use the Frequent Diner program that comes with the system.
Team Howard helped us design the Frequent Diner program and training us on
how to maintain it. My partner Glen and myself want to thank everyone at Team
Howard for making that part of opening a new business a breeze!
I highly recommend Team Howard and Digital Dining!
After many years of using paper checks, we never realized the
impact that choosing Digital Dining and Team Howard would have on our business.
This being such a major decision and investment, we diligently did our homework.
After seeing what Digital Dining offers, as far as inventory, labor scheduling,
table management, gift cards, etc. we were impressed. The back office reporting
and the user friendly system for the front of the house, along with the knowledge
and sincerity of Joe and Bob Howard, I knew there was no other way to go, but
with Team Howard.
Our system has been in operation for 2 years now, and my accountant, servers
and managers cannot thank me enough. It is hard to find a superior product along
with superior service in one. WE DID BY CHOOSING TEAM HOWARD.
West Galway, NY
Our Micros system had problems on a recent Saturday afternoon around 4PM and
we were approaching the dinner rush. We called Team Howard, within 60 minutes
a technician had arrived, fixed our problems and we cruised right into a busy
night without a glitch. The technician also did some programming for us because
our wine list has really expanded. We couldn’t be happier with the support
and service we receive from Team Howard. Thanks for the great response!
Sandy & Joe
Although I was not surprised, I would like to share the outstanding service
response Team Howard provided to Carmine's on Friday evening March 15th.
We paged Team Howard for service at 8:30 PM and received an immediate call
back from Joe Howard. Our entire POS system was down and the restaurant was
full. Joe stepped us through several attempts to determine the source of the
problem, it quickly became apparent that an on-site service call was necessary.
Concerned that the source of the problem was still unknown, Joe stated he should
stop at his office on the way to Carmine's for additional parts just to be on
the safe side.
Joe arrived at 9:30 PM and within ten minutes Carmine's was up and running.
Team Howard's reputation for outstanding service is one of the reasons I chose
their company back in 1998. It's been ten years and Team Howard's service is
still outstanding. Just the fact that they still stock parts for a ten year
old POS system is impressive.
I wanted to thank Joe for the outstanding response.
I have worked with Team Howard for over ten years and can honestly state that
their response to service calls is the best of any vendor, in the capital region.
We recently replaced our Micros system with Digital Dining and I can assure
you that the Digital Dining System is the best point of sale system on the market.
We started using Team Howard to service our Micros system after we became
dissatisfied with the local Micros dealer. Team Howard provided faster response
to service calls and they even had better product knowledge than the company
that sold us the Micros system.
THE RIPE TOMATO
When we shopped for our first Point of Sale system, we looked at quite a few
systems and companies, but once we started calling references on Team Howard,
they were the leader. We chose the Digital Dining system because it did what
we needed it to do. When we opened a new location, we chose a different product
and a different company because of price and assurances that they would provide
the same level of service that Team Howard has provided us over the years. WHAT
A MISTAKE! If we could do it over again, we would choose Team Howard and Digital
When my Micros 1370 had a keyboard problem, I called the local Micros dealer.
They sent out a salesman to try to convince me I needed to buy a new system.
They said it was hard getting parts for the older Micros registers, which quite
honestly didn't make any sense, because they get trade-ins all the time. Anyway,
I had heard that Team Howard offered Micros service too, so I called them.
Bob told me they were not an authorized Micros dealer and they didn't offer
support for the 1370 model, because they were not familiar enough with it.
However, Bob offered to call a restaurant in Albany where Team Howard had replaced
a Micros 1370 system and see if they had any parts. THEY DID!! Bob went to
Albany, retrieved the necessary parts and came right to Poalo Lombardi's. He
charged me for the time and travel, but asked that I send a check directly to
the client in Albany for the parts. That's the kind of company I want to work
with. We eventually replaced the 1370's with Micros 2700's, that we purchased
from Team Howard, I am very satisfied with Team Howard and always thank them
for the great service .
I would like to thank Bob and Joe Howard, and their team for the excellent
relationship they've formed with our restaurants. After careful consideration,
and demonstrations with Micros and Squirrel, we absolutely had complete confidence
in choosing Team Howard. From the date of install, employee training and our
first night open, Team Howard was there to back us up. If any problems occurred,
at any time, they handled it promptly and followed through until it was resolved.
Again, thank you for all the support. It is comforting to know your team is
behind us. Digital Dining has certainly given us the utmost efficiency in serving
our customers, as well as, increasing our sales.
My relationship with Team Howard is ten years old. My relationship with Bob
Howard goes back 15 years. Our first POS system was a Panasonic. The company
that sold it to us went bankrupt and Bob Howard serviced it for us, until we
replaced it with a Micros system. When we replace the Micros system, and put
in Digital Dining, Team Howard will be the company. After 15 years of dependable
support we wouldn't go anywhere else.
DEJOHNS-JUSTINS- LEGENDS SPORTS BAR
I first met Bob and Joe at Malt River Brewing in Latham. They were very easy
to work with and did a great job installing the new Digital Dining System.
When I purchased Justins on Lark Street, Team Howard was already providing the
service on the Micros 2700 POS system. I was pleased that I would be working
with them again. We recently upgraded to the Digital Dining system at Justins
and will be installing Digital Dining at both DeJohns and our new location next
door, called Legends Sports Bar. As far as I am concerned, Team Howard is the
best point of sale company out there, and Digital Dining is a great system.
When we purchased our first restaurant in Saratoga they already had a POS system,
so we used it. When we opened a location in Ballston Spa we met with Team Howard
and we liked their expertise and their friendly approach. We purchased a micros
2700 for our new concept from Team Howard and they did a great job installing
the computers and training our staff. Recently, on a Friday night at our location
in Saratoga a touchscreen went down, we called the current service provider
and we were told that they did not have any touchscreens in stock and were unable
to fix our problem. We called Team Howard and they quickly installed a new touchscreen.
Thanks to Team Howard we didn't miss a beat. It's all about support and service.
We know we can rely on Team Howard.
When I page Team Howard for support, I get a fast and knowledgable response.
That's not what we got from our last service company. At first I thought the
fast response would tail off as time went on but that was 4 years ago and I
still get a fast response when I page for service. If you are looking to buy
a new POS system, do yourself a favor and buy it from Team Howard, based upon
my experience they are the best.
NICK’S SNEAKY PETE’S
I apparently met Bob in the early eighties when I had Sneaky Pete’s at
Latham Circle. I don’t remember the encounter, but Bob insists that I
escorted him out of Sneaky’s on more than one occasion. That was certainly
a fun period. You Could say we rekindled our relationship when I opened up Nick’s
Sneaky Pete’s in Saratoga Springs in 1998. One of our partners owned a
Posi-Touch system so we installed it at the new Sneaky’s. We called upon
Team Howard for service. Team Howard told us up front that they were not a Posi
dealer and would struggle to provide what they described as acceptable level
of service by Team Howard’s Standards. Team Howard responded every time
we called. In 2001 we moved Sneaky Pete’s into the OTB complex on Central
Ave in Albany. We scuttled the Posi Touch System and installed nine Micros 2700
terminals. Our business hours are not typical. We don’t open until 9PM
and stay open late, but every time we’ve called Team Howard’s service
pager we get an instant response. Their support has been great and I highly
recommend Team Howard
We had our old POS system on a yearly maintenance contract. Six months into
the contract their service tech told me they had no parts to repair my kitchen
printer which had broken. He said we should look into a new system. I told the
service tech to ask his boss, ‘Why they had cashed my maintenance check
if they didn’t have the parts to fix my system?’ I took his advice
and looked into a new system and haven’t looked back. I find it easy to
recommend Team Howard. They are responsive, knowledgeable and I am glad to see