Although I was not surprised, I would like to share the outstanding service response Team Howard provided to Carmine's on Friday evening March 15th.

We paged Team Howard for service at 8:30 PM and received an immediate call back from Joe Howard. Our entire POS system was down and the restaurant was full. Joe stepped us through several attempts to determine the source of the problem, it quickly became apparent that an on-site service call was necessary. Concerned that the source of the problem was still unknown, Joe stated he should stop at his office on the way to Carmine's for additional parts just to be on the safe side.

Joe arrived at 9:30 PM and within ten minutes Carmine's was up and running. Team Howard's reputation for outstanding service is one of the reasons I chose their company back in 1998. It's been ten years and Team Howard's service is still outstanding. Just the fact that they still stock parts for a ten year old POS system is impressive.

I wanted to thank Joe for the outstanding response.

I have worked with Team Howard for over ten years and can honestly state that their response to service calls is the best of any vendor, in the capital region.  We recently replaced our Micros system with Digital Dining and I can assure you that the Digital Dining System is the best point of sale system on the market.

   We started using Team Howard to service our Micros system after we became dissatisfied with the local Micros dealer.  Team Howard provided faster response to  service calls and they even had better product knowledge than the company that sold us the Micros system.  

When we shopped for our first Point of Sale system, we looked at quite a few systems and companies, but once we started calling references on Team Howard, they were the leader.  We chose the Digital Dining system because it did what we needed it to do.  When we opened a new location, we chose a different product and a different company because of price and assurances that they would provide the same level of service that Team Howard has provided us over the years. WHAT A MISTAKE!  If we could do it over again, we would choose Team Howard and Digital Dining.  

When my Micros 1370 had a keyboard problem, I called the local Micros dealer.  They sent out a salesman to try to convince me I needed to buy a new system.  They said it was hard getting parts for the older Micros registers, which quite honestly didn't make any sense, because they get trade-ins all the time.  Anyway, I had heard that Team Howard offered Micros service too, so I called them.  Bob told me they were not an authorized Micros dealer and they didn't offer support for the 1370 model, because they were not familiar enough with it.  However, Bob offered to call a restaurant in Albany where Team Howard had replaced a Micros 1370 system and see if they had any parts.  THEY DID!!   Bob went to Albany, retrieved the necessary parts and came right to Poalo Lombardi's.  He charged me for the time and travel, but asked that I send a check directly to the client in Albany for the parts.  That's the kind of company I want to work with.  We eventually replaced the 1370's with Micros 2700's, that we purchased from Team Howard, I am very satisfied with Team Howard and always thank them for the great service . 

Team Howard and Digital Dining has been a large part of our restaurants success.  Digital Dining is very "user friendly" both in the front of the house operations, as well as, back office management.  The system enables us to control and track inventory, time and attendance of employees, credit card processing, and that is just a few examples.  We are very fortunate to have the customer service and support Team Howard gives us.  If we encounter a problem, we know it will be handled thoroughly and promptly.  We wouldn't hesitate to recommend Team Howard to any restaurant that wants the best system as well as the best support available.

I would like to thank Bob and Joe Howard, and their team for the excellent relationship they've formed with our restaurants.  After careful consideration, and demonstrations with Micros and Squirrel, we absolutely had complete confidence in choosing Team Howard.  From the date of install, employee training and our first night open, Team Howard was there to back us up.  If any problems occurred, at any time, they handled it promptly and followed through until it was resolved.  Again, thank you for all the support.  It is comforting to know your team is behind us.  Digital Dining has certainly given us the utmost efficiency in serving our customers, as well as, increasing our sales.

My relationship with Team Howard is ten years old.  My relationship with Bob Howard goes back 15 years.  Our first POS system was a Panasonic.  The company that sold it to us went bankrupt and Bob Howard serviced it for us, until we replaced it with a Micros system.  When we replace the Micros system,  and put in Digital Dining, Team Howard will be the company.  After 15 years of dependable support we wouldn't go anywhere else.

We have a Micros 3700 system at Glen Sanders Mansion, but when we opened Angelo's 677 Prime, we chose to switch over to Team Howard and Digital Dining.  Team Howard knows their product better and the Digital Dining system is great.  It's easy to use and has much better reporting capabilities over our Micros 3700 system at the Mansion.  

I first met Bob and Joe at Malt River Brewing in Latham.  They were very easy to work with and did a great job installing the new Digital Dining System.  When I purchased Justins on Lark Street, Team Howard was already providing the service on the Micros 2700 POS system.  I was pleased that I would be working with them again.  We recently upgraded to the Digital Dining system at Justins and will be installing Digital Dining at both DeJohns and our new location next door, called Legends Sports Bar.  As far as I am concerned, Team Howard is the best point of sale company out there, and Digital Dining is a great system.  

When we purchased our first restaurant in Saratoga they already had a POS system, so we used it. When we opened a location in Ballston Spa we met with Team Howard and we liked their expertise and their friendly approach. We purchased a micros 2700 for our new concept from Team Howard and they did a great job installing the computers and training our staff. Recently, on a Friday night at our location in Saratoga a touchscreen went down, we called the current service provider and we were told that they did not have any touchscreens in stock and were unable to fix our problem. We called Team Howard and they quickly installed a new touchscreen. Thanks to Team Howard we didn't miss a beat. It's all about support and service. We know we can rely on Team Howard.

When I page Team Howard for support, I get a fast and knowledgable response. That's not what we got from our last service company. At first I thought the fast response would tail off as time went on but that was 4 years ago and I still get a fast response when I page for service. If you are looking to buy a new POS system, do yourself a favor and buy it from Team Howard, based upon my experience they are the best.

When I told the Micros sales rep that we were buying our Micros system from Team Howard, they responded by dropping their price 30%. That didn’t cut ice with me. Team Howard gave us a fair price up front and held firm. I had a good feeling about Bob Howard and his company. That was four years ago and we are very pleased. When we have a problem Team Howard takes care of it right away. It’s easy recommending Team Howard to anybody needing a POS System.

I apparently met Bob in the early eighties when I had Sneaky Pete’s at Latham Circle. I don’t remember the encounter, but Bob insists that I escorted him out of Sneaky’s on more than one occasion. That was certainly a fun period. You Could say we rekindled our relationship when I opened up Nick’s Sneaky Pete’s in Saratoga Springs in 1998. One of our partners owned a Posi-Touch system so we installed it at the new Sneaky’s. We called upon Team Howard for service. Team Howard told us up front that they were not a Posi dealer and would struggle to provide what they described as acceptable level of service by Team Howard’s Standards. Team Howard responded every time we called. In 2001 we moved Sneaky Pete’s into the OTB complex on Central Ave in Albany. We scuttled the Posi Touch System and installed nine Micros 2700 terminals. Our business hours are not typical. We don’t open until 9PM and stay open late, but every time we’ve called Team Howard’s service pager we get an instant response. Their support has been great and I highly recommend Team Howard

           Nick Huban

CABERNET CAFÉ
Albany
518.452.5670

Bob installed a Panasonic system in our restaurant in the late 80's. This was my first encounter working with Bob and he hadn't started his own company yet. Bob was easy to work with and he knew his product. When Panasonic died, we purchased a Micros system from the Micros dealer that Bob was working for. Once again Bob installed our POS system and once again his product knowledge was great. When Bob left the Micros dealer in 95, we immediately switched our service over to Team Howard. When I opened up the Cabernet Café I purchased the Digital Dining system over all the others because I know that Team Howard is behind it. Joe Howard’s product knowledge on the Digital Dining system is also very impressive.

           Henry Klein

VERDILE’S
Troy
518.235.8879

We had our old POS system on a yearly maintenance contract. Six months into the contract their service tech told me they had no parts to repair my kitchen printer which had broken. He said we should look into a new system. I told the service tech to ask his boss, ‘Why they had cashed my maintenance check if they didn’t have the parts to fix my system?’ I took his advice and looked into a new system and haven’t looked back. I find it easy to recommend Team Howard. They are responsive, knowledgeable and I am glad to see them grow.

           Mike Verdile

ANGELO'S 677PRIME
Albany
518.427.7463

I started using the Digital Dining POS System at Angelo’s 677 Prime last year, and have been completely impressed by it. It’s very easy to use, understand and manipulate to my restaurants needs. I have literally bragged about it to other people in this industry, because I have such high regard for Digital Dining. Each morning I quickly run all reports I need from the previous days transactions. I have modified these daily reports several times, based on what I need to record and have removed some summaries I found I don’t need to have on a daily basis. However, the information is still available to quickly retrieve, if necessary. I run weekly and monthly reports, comparisons and analysis easily. It truly is a tremendous product and a very important tool to the growth and efficiency of Angelo’s 677 Prime.

The few times that I needed assistance, my calls to Team Howard were answered pleasantly, quickly and with great knowledge. Having worked with them at another Mazzone Management establishment and knowing their strong background in this industry, I have complete faith in their abilities to make suggestions or answer any troubleshooting questions I may have. I have no reservations about recommending Team Howard and Digital Dining.

           Gerri Oestreich
           Office Manager

HOLMES & WATSON
Albany
518.273.8526

Our Micros 4700 was installed in 1986. The local Micros dealer stopped supporting it back in 2000. The previous owner called Team Howard for service, and they serviced it until 2005, when I replaced it with the Micros 2700, that we purchased from Team Howard. Team Howard is very responsive when we call for support and recommend them to anyone looking for a POS System.

           Matt